Purpose of the session
The session will feature witnesses in the first panel from organisations focused on consumer protection, such as Ombudsman Services and the National Energy Action including the Heat Trust, a voluntary consumer protection scheme for heat networks and the trade body, the Association for Decentralised Energy. The second panel will have witnesses from the Committee on Climate Change, National Infrastructure Commission, UK100 and Ofgem.The evidence hearing is likely to ask questions about how to engage consumers to install low carbon heating systems and how to ensure consumer protections in the transition to low carbon domestic heat. The Committee are also likely to look at how the transition to low carbon heating should be governed and what actors need to effectively work together in the transition to low carbon heating.